Test Kit Instructions

Missing the instructions on your test kit. Here is a refresher.

Solution 1 (yellow)- No longer available now DPD1 Tablet
Solution 2 (red)
Solution 3 (clear lid)
Solution 4 (blue lid)
Solution 5 (green lid)

Chlorine Test
Fill small 10mL container and drop in one tablet (DPD1).
Solution will go purple to indicate chlorine.

pH Test
Fill the other vial to the high mark.
If there is a high chlorine level add a couple of drops of neutraliser (solution 5). If normal, add 1 drop.
For 10mL containers add 2 drops of phenol red (solution 2), 25mL containers use 5 drops.
Solution will change from yellow to purple to indicate pH.

Acid Demand
Complete pH test as indicated above.
Add, by the drop, solution 3 until the solution changes to the ideal color.
In a 50,000 pool for each 2 drops it requires to bring the pH down to the correct level add 500mL of acid.

Alkalinity Test
The large pH containers often have a lower mark for alkalinity, otherwise use a 10mL container.
Add 2-3 drops of solution 4.
Add, by the drop, solution 3 until the solution changes from blue to clear or yellow.
Multiply the number of drops of solution 3 used by 10 and this is your total alkalinity level.

Water Balancing Software
To determine whether your software is correctly balanced use our free water testing software which uses the Langelier index to ensure your water is scientifically balanced. See our software.

Pump Not Working

It is always advisable to first empty your skimmer basket and the basket in your pump (most – not all above ground pools) and clean the filter if you do not seem to be getting enough pressure. Sometimes these can make it appear the pump is not working properly. If the motor is working and the pump is full of water but it is not pushing it through (and your pressure is zero) then you may have a broken impeller. If it is emptying out but not filling up you are sucking air into the pump. This can be from the lid of the pump, the pipe at the front, or the skimmer box. A hole in your vacuum hose or a low water level can also make a pump run out of water.

If your pool motor has stopped and is humming, or is not pumping properly it may have an internal fault, bearings and mechanical seals are common. In which case it is recommended to bring it in to our service centre or to contact us for more specific help. Leaking or a noisy (squealing) pump are also signs of this. Bearings in a pool pump are sealed and if they rust or the oil dries out they will get noisy then seize. Usually this can be repaired and is common on older pumps.

If your pump is over 10 years old, shows signs of rust, wear or damage it might be worth considering a new pump, check out our range of Davey pool pumps. Many of the older motors are unavailable now and it is cheaper in most cases to replace the entire pump.

Insurance will only cover pumps damaged by electrical fusion, if included on your policy. The amount you receive is usually calculated on a pump depreciating 10% per year. With many pumps now under $500, you will find with the cost of the excess it is usually better not to make a claim, as this could also affect a no-claim bonus.

Leaking Pool

If you are getting water dripping down the waste line (drain) when your filter is running there is a leak in the multiport (handle) mechanism on the filter. Depending on the type the handle mechanism can be taken apart by screws or a lock nut. Inside will be rubber seals or a rubber gasket. These may be worn, bent, or dry of grease. If you have a cartwheel styled rubber gasket in yours it should be glued down with a contact cement. If it isn’t it will lift and water will leak down the drain.

If your pool is losing water there are a number of self tests you can do. Firstly, if you let the water go down and mark where it stops. If it stops near a pipe or tiles or a crack this might give you a hint. It will stop level with the leak. Secondly, block all the returns (jets) on the pool walls and block the skimmer box (under basket) and see if the water still goes down. If the water doesn’t go down with the second test then you have a broken pipe. If it does you have a leak in the pool somewhere, most likely the light or the main drain. Contact us with the above information and we will be able to give you a better idea of the problem and how to fix it.

If you have pipes that are dripping or leaking then this just requires simple re-plumbing. Most pool shops will be able to help explain to you how to do it or do it for you. There are a number of products that can be used to plug a leak but in plumbing it is better to replace it than to try to seal it.

Chlorinator Not Working

For those with a salt chlorinator, if you are having problems the most common things to check are (a) that the cell is clean and working, (b) it has water flow, (c) you have salt in your pool, (d) it is running long enough and (e) it has stabiliser.

If the salt chlorinator cell is dirty the unit will not be able to produce as much chlorine. To clean the cell simply soak it in a weak acid solution (1 part acid, 10 part water) or a cell cleaner while the calcium dissolves. If the chlorinator gauge is showing low you may need salt. Otherwise your cell may have worn. Cells last between 3 and 10 years depending on quality and maintenance. 
If your unit is showing low on it’s indicator even with the correct amount of salt then you need a replacement cell. 
Do not brush or scrape the plates of your cell to remove calcium as this will shorten its life expectancy.
Most salt chlorinators produce between 15 – 30 grams of chlorine per hour at peak. This means that they must run for 8-12 hours daily in summer to produce the equivalent of one cup of chlorine.

Make sure you have a stabiliser (isocyanuric acid) level of 50-100 in your pool. Due to the slow production rate of chlorinators on a hot day the sun can remove chlorine faster than your cell can make it. Stabiliser holds the chlorine in the water. Without stabiliser your pool may not get enough chlorine and can get algae.

For those with liquid chlorinators, they are much simpler. Most importantly, where the chlorine tube goes into the pool pipes there is a plastic injector. Unscrew it and pull the clear tube out. This tube will clog occasionally with crystals from the liquid chlorine. If it is blocked your pool will not be getting chlorine. If the pump is working but the chlorine drum is not being used, check the squeeze tube in the pump and the clear tube from the drum to the pump for holes. If the pump is not working or runs irregularly you may have a problem with the gearbox or motor. If these all seem fine then make sure your filter is running properly and you have chlorine in the supply container.

Building a pool

When building a pool we always recommend doing your research. Consumer sites like NotGoodEnough.org or the Department of Fair Trading can help you avoid trouble-plagued companies. The most important thing when building a pool is to ensure your contract is fair, complete and includes the appropriate equipment. The SPASA contract checklist identifies what to look for in your contract.

While we do not build pools we can provide consultancy services to those building their own pool or for those who wish to have their contract independantly checked. We can provide plumbing services and equipment. In some cases it can be better to get your pool built without equipment and purchase appropriate equipment separately. This can not only save you money but allow you to choose better or more appropriate equipment than what may be provided in the standard package.

Contact us and make an appointment to come in and see us. With over 40 years experience in the pool industry we can ensure you get the pool you really want.

Which Pool Cleaner?

All pool cleaners are not the same.  To get the best value for your money and low maintenance for your pool it is important you choose the correct pool cleaner.  For more information contact us, or visit our showroom, and we can help determine the best pool cleaner for your pool.


What is the difference between cleaners?

Suction cleaners work off the pressure of your pump, sucking the dirt and leaves through a 38mm hose into your skimmer box.  Due to the size of the hose, your skimmer and your pump basket they can only handle a certain amount of leaves.  If you have lots of leaves you will need to empty the skimmer basket on your pool very regularly (often daily).  A leaf strainer like the Baracuda Leaf Eater can help to stop your skimmer basket clogging and your pump running out of water.  Most suction cleaners are very reliable due to the small number of moving parts.  The Baracuda cleaners all have only one moving part, an easily replaceable diaphragm which pulses quietly to move your cleaner around the pool.

Pressure cleaners work by using the flow from your pump to blow or scoop the leaves into a big bag which can hold much more than your skimmer and if blocked will not stop your pool working.  These can be up to approx 120mm in diameter and can take much larger leaves and debris.  Some models require their own booster pump for adequate pressure which can be hard to retro-fit to old pools, but other models like the Polaris Vac-Sweep 165 or the Polaris 360 will run off your normal pool pump.

The Poolrite Manta, Zoltan, Algae-Eater, Kreepy-Krauly, Hayward Ultra or Questa Mini/Maxi Vac all operate similiar to the Zodiac Baracuda.  The Hayward and Questa cleaners operate differently to the other suction cleaners by using a programmed gear mechanism.  While this programmed method can work better in standard shaped pools they can be expensive to repair.  The Jetvac or Legend operate similiar to the Polaris pressure cleaners.